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FAQ

Frequently Asked Questions

Get clear, honest answers to the most common questions about private, self-hosted enterprise AI.

What is HexorOS?
HexorOS is a private, self-hosted B2B AI operating system that replaces expensive monthly SaaS subscriptions with one-time purchase, fully owned AI agents.
Who is HexorOS for?
It is built for small-to-medium businesses (SMBs), agencies, and enterprises who want to leverage advanced AI automation without leaking data, paying recurring fees, or suffering from platform vendor lock-in.
What AI models does HexorOS use?
HexorOS is optimized to run high-performance local open-source models like Qwen 2.5 (up to 27B parameters), Llama 3, and Mistral. You have full choice over which model to deploy inside your private infrastructure.
Do I need advanced technical skills to use HexorOS?
No! While you can deploy it yourself using Docker, we provide a complete step-by-step setup wizard. We also offer a 'Managed Setup' or 'Managed Cloud' option where our engineering team does 100% of the deployment and handoff for you in under 24 hours.
Is there a demo I can try before buying?
Yes, you can test our live chat widget directly on our homepage to experience the real-time speed, responsiveness, and private intelligence of HexorOS.
How does HexorOS compare to OpenAI/ChatGPT?
ChatGPT sends your confidential business data to US servers and charges per-seat/per-token subscriptions. HexorOS runs 100% offline or on private European servers, processes everything locally, and costs nothing in inference after a one-time purchase.
Is HexorOS really 100% GDPR (DSGVO) compliant?
Yes, absolutely. Because all conversations, database logs, and model inferences run locally on your hardware or a private dedicated EU server (Hetzner DE), no third parties ever receive your data. We also include an AVV template and GDPR technical documentation out-of-the-box.
Where is my data stored?
Your data never leaves your infrastructure. Depending on your choice, it is stored securely on your local PC, your local company servers, or your private virtual server (VPS).
Does HexorOS send data to the US?
No. Unlike US-based SaaS platforms, HexorOS does not connect to any US cloud APIs (like OpenAI, Anthropic, or Pinecone). By default, it operates completely air-gapped from US corporations, preserving your trade secrets.
What security measures does HexorOS implement?
HexorOS features production-grade security including RS256 JWT authentication, bcrypt-12 password hashing, secure httpOnly session cookies, sandboxed local workflows, SQLite WAL databases, and fail-secure rate quotas.
Are there any monthly subscription fees?
No, there are no mandatory monthly subscriptions. You pay once for your HexorOS software license and own it forever. You only pay for hosting or update packages if you choose our optional managed services.
Can I use my HexorOS license on multiple servers?
Each standard license allows deployment on one production host and one local development environment. For agency or multi-client scaling, please contact our support for an Enterprise Multi-License.
Are software updates included in the price?
Yes, all minor updates, bug fixes, and security patches for your purchased version are included for life. Major version upgrades (e.g. v2.0) will be offered to loyal customers at a heavily discounted rate.
What payment options do you support?
We support fully secure processing via Digistore24 and Gumroad, allowing you to pay via SEPA Direct Debit, Credit Card, PayPal, or Sofort. You will receive an immediate tax-compliant B2B invoice.
What are the hardware requirements?
To run fully locally on CPU, we recommend at least 32GB RAM (64GB preferred) and a modern multi-core processor. For real-time production speed, a dedicated NVIDIA GPU with 16GB+ VRAM (RTX 3080 Ti, 4080, 4090 or A100/H100) is highly recommended.
Which operating systems are supported?
HexorOS is cross-platform. It runs flawlessly on Ubuntu/Debian Linux (via Docker), Windows 10/11 (via Docker or WSL2), and macOS (Apple Silicon M1/M2/M3 native execution).
Can I connect HexorOS to my existing CRM/ERP?
Yes, HexorOS provides clean REST APIs and webhook interfaces. It integrates seamlessly with popular systems like Salesforce, HubSpot, SAP, Odoo, and custom SQL databases to read/write lead data and customer notes in real-time.
Can I customize the system prompts and agent behaviors?
Absolutely. You have 100% control over the system instructions, agent personas, response formatting, search thresholds, and custom tool parameters via our intuitive dashboard or configuration files.
What kind of support is included with my purchase?
Every license includes lifetime access to our detailed technical documentation and setup guides. Standard licenses include 30 days of direct email support, while premium/managed tiers include priority support, Slack access, and direct developer hotlines.
What is your response time for support tickets?
Standard support tickets are answered within 24-48 business hours. Priority support customers receive replies within 4-12 hours, and Enterprise clients are covered by a dedicated under-4-hour SLA.
Do you offer custom B2B development?
Yes, our engineering team is available for custom B2B agent development, advanced pipeline integrations, and specialized local model fine-tuning. Contact us at hexoros@atomicmail.io for a custom quote.
What if the system doesn't work for my company?
We offer an onboarding guarantee. If you choose our Managed Setup and we cannot successfully deploy the system on your target VPS or local hardware within 7 days, we will issue a full, unconditional 100% refund.